Our car broke down on the Hwy 37 close to Meziadin Junction. We called them, ordered a tow but they never showed up... We called back a couple of times after 6 and 9 hours of waiting (they were supposed to reach us in about 3 hours they said), but in the end we had to call another tow company to help us out.No other response whatsoever.
We were driving south with our friends from Dease Lake to Meziadin Provincial Park in Northern BC (part of a road trip from Surrey to Dawson City in the Yukon) and their trailer lost a wheel, all the lugs were severed off. No cell service, 120 kms from the nearest service. By coincidence, the Pronto flatbed truck drove past about 30 minutes after it happened and we flagged him down. He was on his way north to Whitehorse for a job so couldn't tow our friends to our destination in the opposite direction, but he as a courtesy got them off the road into a nearby rest stop which we were super grateful for (we were able to fix the trailer ourselves the next day). We met up with a number of other friends in a different caravan (a big group of us went to Whitehorse) at Meziadin and it turns out this same Pronto truck also helped someone in their group that same day who broke a spring on their trailer. He generously loaned them some heavy duty straps and tied up the springs so the trailer could be driven to Terrace for repairs.What incredible service and empathy they showed to us. Thank you!
outstanding service
Pronto Towing is a Canadian Locksmith based in Terrace, British Columbia. Pronto Towing is located at 2290 Queensway Dr, Terrace, BC V8G 3W8, Canada.
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